Billing and Cancellation Policy
At a glance
Invited testers use TidyAcc free. Paid plans are invoiced monthly and paid by bank transfer or PayNow. Nothing is charged automatically. Cancel any time.
1. Early access is free
During early access, invited testers use TidyAcc free of charge. You will never be moved to a paid plan without agreeing to it first.
2. Prices
| Plan | Price |
|---|---|
| Starter | S$29 per month |
| Growth | S$79 per month |
| Group (several companies) | Quoted separately |
We are not GST-registered, so no GST is added. If that changes, we will tell you at least 30 days before. Any price change also gets at least 30 days’ notice.
3. How paying works
- We confirm your plan and price in writing before you pay.
- We send you an invoice each month.
- You pay by bank transfer or PayNow. We do not take card payments.
- Nothing is charged automatically — you only pay invoices you receive.
4. Cancelling
Cancel any time by emailing admin@tidyacc.com (subject “Cancel”) or by WhatsApp +65 8571 1832. Your plan runs to the end of the month you have paid for. No phone call or meeting is needed.
5. Refunds
We do not refund part of a month. If we charged you wrongly or twice, we will refund the difference.
6. Late payment
If an invoice is unpaid, we will remind you. If it is still unpaid 14 days after our reminder, we may pause your access until it is settled. Your data stays safe while access is paused, and you can still ask for an export.
7. Your records after cancelling
We keep your data for 30 days after your account closes so you can ask for an export, then delete it. Backup copies are overwritten within about 8 weeks.
Questions? Email admin@tidyacc.com or WhatsApp +65 8571 1832. Please never send passwords or sign-in codes by email or WhatsApp.